Submit a Help Ticket

Last updated March 06, 2024

If you’re looking for more information on system resources or your CARC account, please see the User Guides, User Forum, and Frequently Asked Questions pages.

If you’re experiencing an issue with your USC NetID or Duo two-factor authentication, or you need help changing your password, please contact USC IT Services. CARC is unable to help you with USC NetID, password, or Duo issues.

If you’re unable to find a solution to your problem using the above resources, please use the form below to submit a help ticket to the Center for Advanced Research Computing. A CARC team member will contact you for more details.

0.0.1 Information to include

When submitting your ticket, please include as much information as possible about the problem you’re experiencing.

If you’re trying to run a job, please include:

  • Job ID
  • Slurm job script
  • Error messages
  • Slurm output or error files

If you’re trying to use or install software, please include:

  • Error messages
  • A link to the website or source code repository for the software

If you’re requesting a consultation, please include:

  • Your top 3 preferred dates and times to meet

If you’re requesting a storage allocation increase, please include:

  • Your project ID
  • Your desired allocation size
  • The reason for your increase

0.0.2 Submission form

Please submit your ticket using the form below. Alternatively, you can email us at